REGISTRATION INFORMATION & POLICIES

*Non-residents of Aurora are welcome*

Registration

Payment is required at time of registration to be eligible for program placement. We reserve the right to withdraw, cancel, postpone, or combine programs, limit registration, or change instructors. Submission of a Registration Form does not guarantee acceptance in the requested program.  All NSF cheques will be charged $50.00 (HST included) and must be replaced by cash, credit, debit, or certified cheque for program placement. Post-dated cheques are not accepted.

Cancellations

If a program is cancelled you will be notified via telephone or e-mail. In the event that your chosen program is cancelled, you may transfer to another program in the same term (subject to space availability) or receive a full refund (no Administration Fee).

Refunds

All requests for refunds must be made in writing and emailed to info@auroraculturalcentre.ca Attn: Administration. Please allow for 2 to 3 weeks for refunds to be processed. All non-medical related refunds are subject to a $25.00 (HST included) Administration Fee.

Non-Medical Related Refunds

Non-medical related refunds will only be provided prior to the third regularly scheduled class.

7 days or more prior to start of program: Full refund, less $25.00 (HST included) Administration Fee
6 days or less prior to start of program: Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
After first class, before second class: Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
After second class, before third class:  Prorated refund to include the cost of the first and second classes, less $25.00 (HST included) Administration Fee ​
After third class: No refund will be provided

Refunds Due to Medical Reasons

Withdrawals for medical reasons can be processed at any time after a program has started. If we receive a request for a refund accompanied by a doctor’s note indicating that the participant can no longer attend the program due to medical reasons you will receive a refund. This refund will be prorated to include the cost of the classes as of the date the refund request and doctor’s note are received. There is no Administration Fee on refunds due to medical reasons.

Refunds on One-Day Workshops

Participants receive a full refund, less the $25.00 (HST included) Administration Fee for withdrawals made up to 7 days prior to the start of a one-day workshop. No refunds will be provided for withdrawals made 6 days or less prior to a one-day workshop unless it is due to medical reasons (see above).

Waiting Lists

Programs are filled on a first-come, first-served basis. Should your chosen program be filled, at your request your name and contact information will be added to a waiting list. Wait listed participants are contacted in sequential order. We must receive participant and payment information at the time of contact in order to be eligible for program placement.

Transfers

Participants may transfer their registration to another program in the same term (subject to space availability) for a $25.00 (HST included) Administration Fee. Participants may not transfer their registration from one term to another. Participants may not transfer their registration to another participant.

Make-Up Classes

In the event that a class within a program is cancelled (i.e. weather, untimely facility closure, instructor schedule or other) a make-up class will be scheduled. You will be notified via telephone or e-mail of the make-up class. No refunds will be provided to participants who are not able to make the scheduled make-up class.

Missed Classes

Non-attendance of a program does not constitute notice of withdrawal. You will not be provided a refund if you miss a class.

Safe Arrival & Departure

Please ensure that Arrival & Dismissal Forms are completed to include any and all individuals that may pick up/drop off your child to our programs. Staff ask that parents/guardians walk their children into the program when dropping them off and come into the room to pick their child up. If your child is being picked up by someone else who is not listed on the Arrival & Dismissal Form, please notify the Centre in writing and email info@auroraculturalcentre.ca with the name of the individual.

Participant Behaviour

Disrespectful or aggressive behaviour toward staff, instructors or fellow participants is not tolerated in any program. Disrespectful or aggressive behaviour may lead to the removal of a participant from a program.

Income Tax Receipts

This Registration Form serves as the receipt. If you require additional copies of the Registration Form from a prior taxation year, please email info@auroraculturalcentre.ca A $25.00 (HST included) Administration Fee applies.