Hearing assist devices are available for all performances in the David De Simone Performance Hall, free of charge. Devices are offered on a first-come, first-served basis and require a piece of ID to borrow. To request one, simply speak with a member of our Event Staff.

Guests are also welcome to bring and use their own assistive listening devices.  

When going through the ticket buying journey, before checking out, you will be required to either Sign Up for a new account, or if you already have one, log in.  There are some scenarios where a password reset may be necessary.  Please see below for the steps to take in each situation.

• I Forgot My Password
  • After adding the tickets you want to your cart and proceeding to Checkout, you will be prompted to log in to your Red61 (Box Office) account.  If you have previously created an account but have forgot your password, you can click the Forgot My Password link just below the login area.  Enter the email address you used to sign up.  An email will be sent to this address (check your junk/spam if it doesn’t arrive within 5 minutes) and follow the prompts to reset your password.  Once complete, you can return to the login screen and log in with your email address and newly created password.
• I Created My Account In Person and Do Not Have a Password
  • If you buy your first set of tickets with a Town of Aurora Customer Service Representative agent, you will have set up an account in the system but no password has been assigned.  When you get to the login screen, just before checkout, you can follow similar steps to the point above and hit the “Forgot My Password” link under the login area.  Although you didn’t forget your password (as there was not one initially created) it does prompt the system to send you a link so that you can set the password you want.  From this point forward, you can log in using your email and this password you have created.

For any further issues with passwords, resetting or setting, please contact the Aurora Town Square Customer Service Representatives at 365-500-3313

New for the 2024/25 season: Tickets for shows presented by the Aurora Cultural Centre can now be purchased online on the Aurora Town Square Box Office system, or over the phone with the Aurora Town Square Customer Service Representatives at 365-500-3313 during regular business hours.

Seating to ticketed events in the Performance Hall will almost always be Reserved Seating, that is, you choose your seats at time of purchase.  Some Family shows, and all shows in the Brevik Hall, are General Admission seats, chosen when you arrive to view the performance.

Doors to each performance space opens approximately 45 minutes prior to curtain time for adult shows, and 30 minutes prior to curtain time for family shows.

Tickets are required for all patrons attending a ticketed event, regardless of age.

Tickets are required for all patrons attending a ticketed event, regardless of age.

Welcome to an Aurora Cultural Centre event!

For parking information, visit the Aurora Town Square Parking Information page

When you arrive at Aurora Town Square, please make your way to the venue, as specified on your ticket, where an Aurora Cultural Centre Volunteer or Staff member will greet you.  Please have your tickets (either on your phone or printed out) ready to scan. If you arrive early, please enjoy our free public art galleries located on the first and second floors of the Aurora Cultural Centre!

Concessions are available in the lobby of the Performance Hall (and yes, you can bring your concession purchases into the theatre during the show!) Washrooms are located on all floors.

Doors to each performance space opens approximately 45 minutes prior to curtain time for adult shows, and 30 minutes prior to curtain time for family shows.

Late comers will be seated by ACC Event Volunteers or staff during a suitable break in the performance. Patrons are requested to turn off/silence mobile devices while attending ticketed events. Please, no filming of concert events unless otherwise indicated.

All tickets are final sale. No refund or exchange is available, unless the performance is cancelled entirely without a replacement performance scheduled.  Further inquiries can be directed to rleisure@aurora.ca

The Student Ticket is a new offer from the Aurora Cultural Centre.  Students with a Valid Student ID can purchase event tickets at a reduced fee online and at the Box Office.

Please note that the Aurora Cultural Centre reserves the right to ask for proof of ID during the check-in process.

Supporting Artists have already made their mark in their respective fields and are beginning to gain wider recognition. We are committed to propelling them to even greater heights by placing them alongside award-winning and nationally/internationally-acclaimed artists. Our headliners share a similar passion for championing rising stars.

Up Close & Musical 2024-25 Supporting Artists:

September 27, 2024 – Charlotte McAfee-Brunner | Headliner Barbra Lica
November 1, 2024 – Mehdi Rostami | Headliner Old Man Luedecke
November 16, 2024 – Eliana Cueves | Headliner Amanda Martinez
February 22, 2025 – Sammy Jackson | Headliner Kellylee Evans
March 22, 2025 – Drew Gonsalves | Headliner Danny Michel
June 7, 2025 – Jay Blues | Headliner Angelique Francis

The Access2 Card program from Easter Seals Canada is available for people with disabilities who require a support person.  The card grants 1 free admission for the support person, while the person with the disability (Access2 Cardholder) pays the regular admission fee.

When purchasing a ticket, the Access2 cardholder must present (if possible) a valid Access2 card and may be asked for a piece of person identification prior to purchasing their tickets.  You may also call the Box Office at 365-500-3313 or email rleisure@aurora.ca to request the Access2 support ticket.  Both cardholder and support person must attend the event together.

Aurora Town Square offers a couple different ways for you to purchase a beverage or snack pre-show or during intermission.  There is a fully licensed bar outside of the Performance Hall that serves alcoholic and non-alcoholic drinks, as well as the Armoury Cafe* on the plaza level (facing Aurora Public Library), which also provides some light food options.

And yes, you will be able to bring your items into the Performance Hall during the show!

*Cafe Hours are currently Monday-Friday from 8:30am-7pm, Saturday from 8:30am-6pm and Sunday from 8:30am-4pm.

“An adult who accompanies a person with a disability to assist them in fully participating in the entire movie theatre, museum, art gallery, attraction or recreational experience by providing the cardholder with those services that are not provided to them by venue/attraction employees.”

Examples of assistance provided by a support person includes: wayfinding, use of washroom facilities, administering medication, eating, and enabling active participation in activities related to screenings, exhibits, tours, programs, or special events in ways that could not be done without assistance, such as sign language interpretation or visual description.