When going through the ticket buying journey, before checking out, you will be required to either Sign Up for a new account, or if you already have one, log in. There are some scenarios where a password reset may be necessary. Please see below for the steps to take in each situation.
- I Forgot My Password
- After adding the tickets you want to your cart and proceeding to Checkout, you will be prompted to log in to your Red61 (Box Office) account. If you have previously created an account but have forgot your password, you can click the Forgot My Password link just below the login area. Enter the email address you used to sign up. An email will be sent to this address (check your junk/spam if it doesn’t arrive within 5 minutes) and follow the prompts to reset your password. Once complete, you can return to the login screen and log in with your email address and newly created password.
- I Created My Account In Person and Do Not Have a Password
- If you buy your first set of tickets with a Town of Aurora Customer Service Representative agent, you will have set up an account in the system but no password has been assigned. When you get to the login screen, just before checkout, you can follow similar steps to the point above and hit the “Forgot My Password” link under the login area. Although you didn’t forget your password (as there was not one initially created) it does prompt the system to send you a link so that you can set the password you want. From this point forward, you can log in using your email and this password you have created.
For any further issues with passwords, resetting or setting, please contact the Aurora Town Square Customer Service Representatives at 365-500-3313
