COVID-19 Policy Information
Updated: March 21, 2022
The Aurora Cultural Centre continues to monitor the COVID-19 Pandemic and follows Provincial Orders and best practices and guidelines set out by Public Health authorities.
Users of Aurora Cultural Centre program facilities are reminded that these areas are available for use at your own risk and cannot be sanitized at all times. An inherent risk of exposure to communicable diseases, including COVID-19 exists in any public place where people are present.
By visiting or using Aurora Cultural Centre spaces, you voluntarily assume all risks including any risk of injury, loss, damage and possible exposure to a communicable disease, including COVID-19.
We remind you to follow the COVID-19 Provincial Orders and precautionary guidelines being recommending by various Canadian health authorities, including the Region of York, Ontario Public Health and the Public Health Agency of Canada.
This information page is updated regularly as regulations change. Please check back for the most up-to-date information under each tab
The health and safety of our patrons is extremely important to us. We are continuously working with artists, instructors, partners, staff and volunteers and will communicate with patrons regarding the status of upcoming events and programs. As public health guidelines evolve, we will update our processes accordingly, and communicate them to you. Please scroll down below this message for further health and safety protocols specific to registered educational programs and performing arts events.
Vaccination
- In accordance with provincial health guidelines, members of the public will not be required to provide proof of vaccination.
- The Aurora Cultural Centre has an internal policy in place that requires all employees, volunteers, contractors, and instructors to be fully vaccinated.
Facility Access/Passive Screening
- Guests will be asked to review a set of Passive Screening questions upon entry to any Aurora Cultural Centre program.
- Centre staff and volunteers will all actively pre-screen before they enter the facility and will not enter if ill
Masks/Face Coverings
- Masks/face coverings that securely cover the nose, mouth, and chin are mandatory for entry into any inside venues, unless you have a medical reason not to wear one as per York Region Public Health guidelines.
- The Aurora Cultural Centre as an organization has made the decision to continue mandatory mask wearing in all of our indoor programming through June 30, 2022. This includes all staff, instructors, contractors, volunteers, patrons and students. Thank you for your understanding and cooperation.
- PPE in the form of non-medical paper masks will be available for patrons, students or instructors who fail to provide their own, at no charge.
- York Region Public Health safety signage will be placed throughout the venue.
Cleaning/Disinfecting
- Staff will provide cleaning and sanitization of high touch points such as door handles and washroom areas throughout the day.
- Ample time between classes will allow our team to clean and sanitize high touch points for the next class.
- Hand sanitizer will be available at the entry/exit points, and in programming and venue spaces.
- Participants are asked to wash or sanitize their hands upon entry and throughout the program duration.
- Guidance on Cleaning and Disinfecting for Public Settings has been provided by Public Health Ontario.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
We look forward to welcoming you back to a safe environment where you can feel inspired to create. Please read carefully below about our new health and safety protocols as they apply to registered programs. All patrons are required to follow COVID-19 protocols as outlined below. Those who refuse to follow these guidelines will be asked to leave the facility. We appreciate your understanding.
Passive Screening
- Instructors, Centre staff and volunteers will all actively pre-screen before they enter the facility and will not enter if ill.
- Guests will be asked to review a set of Passive Screening questions upon entry to any Aurora Cultural Centre program.
Masks/Face Coverings
- Masks/face coverings that securely cover the nose, mouth, and chin are mandatory for entry into the venue unless you have a medical exemption as per York Region Public Health guidelines.
- The Aurora Cultural Centre as an organization has made the decision to continue mandatory mask wearing in all of our indoor programming through June 30, 2022. This includes all staff, instructors, contractors, volunteers, patrons and students. Thank you for your understanding and cooperation.
- Patrons are required to keep their masks on for the duration of the program.
Physical Distancing
- Classroom seating plans and capacity reflect current provincial guidelines.
Cleaning/Disinfecting
- Staff will provide cleaning and sanitization of high touch points such as door handles and washroom areas throughout the day.
- Time between classes will allow our team to clean and sanitize high touch points for the next class.
- Hand sanitizer will be available at the entry/exit points, and in programming and venue spaces.
- Participants are asked to wash or sanitize their hands upon entry and throughout the program duration.
- Guidance on Cleaning and Disinfecting for Public Settings has been provided by Public Health Ontario.
Program Supplies
- When art supplies and tools are provided by the Centre or Instructor to participants, they will be disinfected and sanitized between use.
Refunds/Cancellations
- If a participant is experiencing any symptoms of COVID-19 during a program, they will be sent home, along with any other members of the same household. If a participant has to withdraw from a program due to exhibiting symptoms of COVID-19, there are options. If available, you can switch into a virtual offering for the corresponding timeframe, you can receive a credit towards a future program or event, or you can receive a refund by emailing info@auroraculturalcentre.ca. For the safety of all participants and staff, a medical note and/or negative test is required to return to in-person programming
- In accordance with COVID-19 Ontario public health and safety guidelines, a patron who feels unwell or is no longer comfortable attending an in-person event/program for any reason can request a full refund by emailing info@auroraculturalcentre.ca.
- If you are enrolled in a multi-week program and are unable to attend a particular weekly session, you can request a partial refund for the cost of that session by emailing info@auroraculturalcentre.ca.
- Alternative to a refund, you may instead opt to use the value of the missed session as a credit towards a future program or event by emailing info@auroraculturalcentre.ca.
- If a program is cancelled by the Centre you will receive a full refund.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
We look forward to welcoming you to a safe environment where you can enjoy live music. Please read carefully below about our health and safety protocols as they apply to events, performances and live stream. All patrons are required to follow COVID-19 protocols as outlined below. Those who refuse to follow these guidelines will be asked to leave the venue. We appreciate your understanding.
Facility Access/Passive Screening
- Guests will be asked to review a set of Passive Screening questions upon entry to any Aurora Cultural Centre program.
- Musicians, technical support staff, Centre staff, and volunteers will all pre-screen before they enter the facility and will not enter if ill.
Masks/Face Coverings
- Masks/face coverings that securely cover the nose, mouth, and chin are mandatory for entry into the venue unless you have a medical exemption as per York Region Public Health guidelines.
- The Aurora Cultural Centre as an organization has made the decision to continue mandatory mask wearing in all of our indoor programming through June 30, 2022. This includes all staff, instructors, contractors, volunteers, patrons and students. Thank you for your understanding and cooperation.
- Patrons are required to keep their masks on when entering and exiting the event. Masks must stay on except when eating and drinking.
- Due to the nature of performance, musicians will not be masked on stage. Patrons will be seated at least 2 meters from performers.
Capacity
- The Aurora Cultural Centre will limit indoor capacity to approximately 65% of each performing arts venue through until June 30, 2022. This policy will be revisited at that time. Please note that while this reduced capacity will allow for more space between patrons, it will not necessarily result in 2-metre spacing between groups.
- Seating is by General Admission at all of our venues through June 30, 2022.
Refunds/Cancellations
- In accordance with COVID-19 Ontario public health and safety guidelines, a patron who feels unwell or is no longer comfortable attending an in-person event/program for any reason can request a full refund by emailing info@auroraculturalcentre.ca.
- Alternative to a refund, you may instead opt to use the value of the missed event as a credit towards a future program or event by emailing info@auroraculturalcentre.ca.
- If a program or event is cancelled by the Centre you will receive a full refund.
Live Stream
- Please note that some events will be live streamed on the web for patrons who have purchased a digital ticket.
- In cases of events that are recorded for live stream, cameras will be placed on stage. A camera operator will be filming in the event space.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
