COVID-19 Policy Information
Updated: March 21, 2023
The Aurora Cultural Centre continues to monitor the COVID-19 Pandemic and follows Provincial Orders and best practices and guidelines set out by Public Health authorities.
By visiting or using Aurora Cultural Centre spaces, you voluntarily assume all risks including any risk of injury, loss, damage and possible exposure to a communicable disease, including COVID-19.
This information page is updated regularly as regulations change. Please check back for the most up-to-date information under each tab
The health and safety of our patrons is extremely important to us. We are continuously working with artists, instructors, partners, staff and volunteers and will communicate with patrons regarding the status of upcoming events and programs. As public health guidelines evolve, we will update our processes accordingly, and communicate them to you. Please scroll down below this message for further health and safety protocols specific to registered educational programs and performing arts events.
Vaccination
- In accordance with provincial health guidelines, members of the public will not be required to provide proof of vaccination.
Masks/Face Coverings
- Attendees are encouraged to consider wearing a mask.
Cleaning/Disinfecting
- Hand sanitizer will be available at the entry/exit points, and in programming and venue spaces.
- Participants are asked to wash or sanitize their hands upon entry and throughout the program duration.
- Masks will also be available at entry/exit points for patrons that wish to use them.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
We look forward to welcoming you back to a safe environment where you can feel inspired to create. Please read carefully below about our new health and safety protocols as they apply to registered programs. All patrons are required to follow COVID-19 protocols as outlined below. Those who refuse to follow these guidelines will be asked to leave the facility. We appreciate your understanding.
Physical Distancing
- Classroom seating plans and capacity reflect current provincial guidelines.
Cleaning/Disinfecting
- Time between classes will allow our team to clean for the next class.
- Hand sanitizer will be available at the entry/exit points, and in programming and venue spaces.
- Participants are asked to wash or sanitize their hands upon entry and throughout the program duration.
Program Supplies
- When art supplies and tools are provided by the Centre or Instructor to participants, they will be cleaned between use.
Refunds/Cancellations
- If a participant is experiencing any symptoms of COVID-19 during a program, they will be sent home, along with any other members of the same household. If a participant has to withdraw from a program due to exhibiting symptoms of COVID-19, you can receive a refund by emailing info@auroraculturalcentre.ca. For the safety of all participants and staff, a medical note and/or negative test is required to return to in-person programming
- If a program is cancelled by the Centre you will receive a full refund.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
We look forward to welcoming you to a safe environment where you can enjoy live music. Please read carefully below about our health and safety protocols as they apply to events, performances and live stream. All patrons are required to follow COVID-19 protocols as outlined below. Those who refuse to follow these guidelines will be asked to leave the venue. We appreciate your understanding.
Facility Access/Passive Screening
- Musicians, technical support staff, Centre staff, and volunteers will not enter if ill.
Masks/Face Coverings
- Masks are not required but recommended.
- Due to the nature of performance, musicians will not be masked on stage.
Refunds/Cancellations
- In accordance with COVID-19 Ontario public health and safety guidelines, a patron who feels unwell can request a full refund by emailing info@auroraculturalcentre.ca.
- If a program or event is cancelled by the Centre you will receive a full refund.
Livestream
- Please note that some events will be livestreamed on the web for patrons who have purchased a digital ticket.
- In cases of events that are recorded for livestream, cameras will be placed on stage. A camera operator will be filming in the event space.
The Centre will not tolerate harassment upon the enforcement of these policies, and will contact the police if they encounter threats or provocation.
