Aurora Cultural Centre Terms & Conditions

REGISTRATION

Payment is required at time of registration to be eligible for program placement. We reserve the right to withdraw, cancel, postpone, or combine programs, limit registration, or change instructors. Submission of a Registration Form does not guarantee acceptance in the requested program. All NSF cheques will be charged $60.00 (HST included) and must be replaced by cash, credit, debit, or certified cheque for program placement. Post-dated cheques are not accepted.

LATE PICK UP

Parents or caregivers are expected to pick up their child promptly at the designated end time of the program. A late pick-up fee of $5 will be applied for every 15 minutes beyond the program end time. This policy ensures the safety and well-being of all participants and allows our staff to maintain program schedules effectively. We appreciate your cooperation in adhering to this policy.

CANCELLATIONS

If a class, workshop or camp week is cancelled you will be notified via telephone or e-mail. In the event that your chosen program is cancelled, you will receive a full refund (no Administration Fee).

REFUNDS

All refund requests must be made IN WRITING. Allow 2-3 weeks for refund to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. If less than 14 days prior to the start of the program, please email rleisure@aurora.ca. All non-medical related refunds are subject to a $25.98 Administration Fee if requested within 6 days of program start.

NON-MEDICAL RELATED REFUNDS FOR CLASSES OR WORKSHOPS

Non-medical related refunds will only be provided prior to the third regularly scheduled class.

• 7 days or more prior to start of program: Full refund, no Administration Fee
• 6 days or less prior to start of program: Full refund, less $25.98 Administration Fee
• After first class, before second class: Prorated refund to include the cost of the first class, less $25.98 Administration Fee
• After second class: No refund will be provided

NON-MEDICAL RELATED REFUNDS FOR SUMMER CAMPS

See below for a schedule of refunds related to non-medical issues:

• 7 days or more prior to the start of camp session: Full refund, less $25.98 Administration Fee
• 3 to 6 days prior to start of camp session: Prorated refund to include the cost of the first day of camp, less $25.00 (HST included) Administration Fee
• 2 days or less prior to camp session: No refund will be provided

REFUNDS DUE TO MEDICAL REASONS

Withdrawals for medical reasons can be processed at any time after a program has started. We understand that these are extenuating circumstances and a full refund will be provided if a student must withdraw due to medical reasons. This refund will be prorated to include the cost of the classes as of the date the refund request. There is no Administration Fee on refunds due to medical reasons.

ONE DAY CLASSES / WORKSHOPS

Additionally, please note that for 1-day programs, no refund will be provided after attendance.

WAITING LISTS

Classes, workshops and summer camps are filled on a first-come, first-served basis. Should your chosen program be filled, at your request your name and contact information will be added to a waiting list. Wait listed participants are contacted in sequential order. We must receive participant and payment information at the time of contact in order to be eligible for program placement.

TRANSFERS

Participants may transfer their registration to another class, workshop or camp week session in the same term (subject to space availability) for a $25.98 Administration Fee.  Participants may not transfer their registration from one term to another. Participants may not transfer their registration to another participant.

MISSED LIVE-ONLINE LEARNING

Non-attendance of a live-online session does not constitute notice of withdrawal. Students are not required to attend a live-online session, however you will not be provided a refund if you miss a live-online session. Registrations fees are not prorated once the camp session has started or for any missed dates.

LIVE-ONLINE LEARNING REQUIREMENTS

We ensure that our instructors have stable internet connection during live-online class sessions, however it is possible for issues to occur that are beyond our control (i.e., power fluctuations, sudden internet outages, etc.) If this happens, you might experience the loss of the live stream or intermittent buffering. If the issue is on our end, we will work to provide a solution (i.e. a make-up live-online class). If the issue is on your end with your internet connection, we are unable to reimburse you for a lost connection during a live-online class. Most sessions, however, are recorded so that you can view live-online classes at a later date if you missed the session due to lost internet connection.

PARTICIPANT BEHAVIOUR

Disrespectful or aggressive behaviour toward staff, instructors or fellow participants is not tolerated in any program. Disrespectful or aggressive behaviour may lead to the removal of a participant from a program with no refund provided. Instructors will review the etiquette and expectations before beginning live-online sessions.

ONLINE SECURITY

We ensure a safe place for students to connect via Google Classroom and Zoom. Google Classroom is a secure platform that most public school boards in the area have been using to introduce students to distance learning over the past several months. Classes, workshops or summers camp using Zoom for live sessions are secure and private. At all times you will be interacting with multiple other patrons and at least one instructor in live-online sessions.

MAKE-UP CLASSES

In the event that a class within a program is cancelled (i.e. weather, untimely facility closure, instructor schedule or other) a make-up class will be scheduled. You will be notified via telephone or e-mail of the make-up class. No refunds will be provided to participants who are not able to make the scheduled make-up class.

MISSED CLASSES

Non-attendance of a program does not constitute notice of withdrawal. You will not be provided a refund if you miss a class.

SAFE ARRIVAL & DEPARTURE

Please ensure that Arrival & Dismissal Forms portion of the Registration Form is completed to include any and all individuals that may pick up/drop off your child to our programs. Staff ask that parents/guardians walk their children into the program when dropping them off and come into the room to pick their child up. If your child is being picked up by someone else who is not listed on the form, please notify the Centre in writing and email info@auroraculturalcentre.ca with the name of the individual.

PROOF OF AGE

Due to the change in the Childcare and Early Years Act, all campers must turn four years old before they are permitted to attend any Aurora Cultural Centre program. For further information please go to www.ontario.ca. The camper must turn seven years old by August 31 of the current camp year before they are permitted to attend Mixed Media Mash-Up. Please note parents/guardians are responsible for assisting students with at home equipment usage such as computer, web browser, setting up microphone/camera, internet access etc.

I hereby release the Aurora Cultural Centre from all claims for damage arising from participation by myself or my child, during any program or in any facility or any location where a program is held. I hereby give permission to have staff arrange for any emergency medical care including transportation if necessary. Attempts will be made to contact parent, guardian, or emergency contact first. The participant is responsible for his/her own medical coverage. I hereby grant permission for myself or my child to participate in all Aurora Cultural Centre program activities including photographs, recordings, and public performances and allow the use of any such material, for promotional, instructional, educational or commercial purposes. PERSONAL INFORMATION IS COLLECTED AND RETAINED UNDER THE PROTECTION OF PRIVACY ACT.

ARTWORK PURCHASE

ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation of purchase, a refund for this sale may be issued at the option of the management.

THE INDIVIDUAL ARTIST IS RESPONSIBLE FOR ARTWORK DELIVERY. Additional delivery and shipping charges will apply as per artist’s stipulation. The Aurora Cultural Centre is not responsible for the delivery of artwork or the safety of the work. during the transportation to purchaser.

The Aurora Cultural Centre is committed to the protection of the privacy of its staff, volunteers, Board members, donors, supporters and customers.

THE COLLECTION AND USE OF PERSONAL INFORMATION
Some of our programs, services and forms ask for personal information such as a name, home address, email address or interests. When we request personal information, we state the purpose. We collect this personal information for the purpose of better serving our client base. We also use it to compile aggregate statistics, which include no personal information that identifies individuals, in order to administer, evaluate and improve our programming, and also to meet the statistical requirements of some funders. Personal data of this type is stored and used for business purposes related to the Aurora Cultural Centre programming or administration of said programs. The Centre will only collect personal information directly from an individual or his/her designate. The person who is providing this information consents to its collection.

Patrons in the database may view and update information upon request.

Any personal information provided to the Centre is for the sole use of this organization and shall not be shared with any other individual, corporation or similar cultural organization without the knowledge and consent of the individual. We do not rent, trade nor sell our lists.

We may call, send mail, and/or send email to people with whom we have a business relationship.

THE AURORA CULTURAL CENTRE’S WEBSITE
Our site collects no personally identifying information about individuals except when specifically and knowingly provided by such individuals. We do record information such as time of day, browser type, browser language, and IP address when one interacts with the site. We use this information to help diagnose problems with our server and to administer our web site. We also use this information to verify the number of discrete times visited on the web site each day.

In addition, we may place a “cookie” in the browser files of a user’s computer. The cookie itself does not contain any personally identifying information although it will enable us to relate a user’s use of our sites to information that the user has specifically and knowingly provided to us.

To ensure the security of data, including address information and credit card numbers, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures that protect against the loss, misuse or alteration of information that we have collected from you.

While we will seek to require third parties with whom we have agreements to follow appropriate privacy policies, we do not bear any responsibility for any actions or policies of third parties. Our web site contains links, including e-commerce opportunities with affiliates, partners and associates, to other sites that are not maintained by us. If patrons visit these sites, we ask they please look for the privacy policy of that other site.

INFORMATION MANAGEMENT
To prevent unauthorized access, maintain accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and administrative measures to safeguard and secure the information we collect. All personal information provided online (for example, requests to receive our email newsletters and updates) is fully protected through password protocols and encryption software. Our membership, mailing list and donor records are kept only for as long as they are required and to meet our commitments under the law. We destroy paper copies by shredding, electronic information, by deleting it and, when a hard drive is discarded, we ensure that the hard drive is physically destroyed.

ACCESS TO PERSONAL INFORMATION
With a few exceptions, individuals have the right to see what personal information we hold about them and to receive copies of their records upon written request. If there is a mistake in the information, an individual has the right to ask for it to be corrected. The records are the property of the Centre. To inquire, call 905-713-1818.

REPRODUCTION AND TERMS OF USE
The information on our print materials and our website, including text and images (the “Content”), is owned or licensed by the Aurora Cultural Centre, the respective artists or their heirs, and/or copyright holders. Reproduction of any portion of the Content except as outlined above is prohibited without the express written consent of the Centre and/or the copyright holder. For permission to use any image and to obtain photographic material please contact the Aurora Cultural Centre at (905-713-1818).

CONTACTS
Questions regarding our Privacy Policy or concerns that the Centre has failed to adhere to this Privacy Policy, may be directed to the Executive Director (905-713-1818). For more general inquiries concerning the protection of personal information or to make a formal complaint about our privacy practices, contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376, http://www.privcom.gc.ca.