The Aurora Cultural Centre continues to monitor the COVID-19 Pandemic and follows Provincial Orders and best practices and guidelines set out by Public Health authorities.
Users of Aurora Cultural Centre program facilities are reminded that these areas are available for use at your own risk and cannot be sanitized at all times. An inherent risk of exposure to communicable diseases, including COVID-19 exists in any public place where people are present.
By visiting or using Aurora Cultural Centre spaces, you voluntarily assume all risks including any risk of injury, loss, damage and possible exposure to a communicable disease, including COVID-19.
We remind you to follow the COVID-19 Provincial Orders and precautionary guidelines being recommending by various Canadian health authorities, including the Region of York, Ontario Public Health and the Public Health Agency of Canada.
Payment is required at time of registration to be eligible for program placement. We reserve the right to withdraw, cancel, postpone, or combine programs, limit registration, or change instructors. Submission of a Registration Form does not guarantee acceptance in the requested program. All NSF cheques will be charged $50.00 (HST included) and must be replaced by cash, credit, debit, or certified cheque for program placement. Post-dated cheques are not accepted.
If a program is cancelled you will be notified via telephone or e-mail. In the event that your chosen program is cancelled a refund for the aforementioned program will be issued. Registrants will have four options:
Registrants can request a full refund. Email firstname.lastname@example.org Attn: Refund. Include the purchasers name, contact information and confirmation number. Please allow for 2 to 3 weeks for a transfer to be processed.
Registrants can opt to transfer to another program in the same term (subject to space availability). Email email@example.com Attn: Program Transfer. Include the purchasers name, contact information and confirmation number. Please allow for 2 to 3 weeks for a transfer to be processed.
Refund to Donation
Opt to turn your refund into a donation to the Centre. Email firstname.lastname@example.org Attn: Donate. Include the purchasers name, contact information and confirmation number. Please allow for 2 to 3 weeks for a refund to donation to be processed. Official tax receipts will be mailed out to donations of $20 or more.
Refund to Gift Card
Opt to turn your funds into a gift card. Email email@example.com Attn: Gift Card. Include the purchasers name, contact information and confirmation number. Please allow for 2 to 3 weeks for Gift Card to be processed.
All requests for refunds must be made in writing and emailed to firstname.lastname@example.org Attn: Administration. Please allow for 2 to 3 weeks for refunds to be processed. All non-medical related refunds are subject to a $25.00 (HST included) Administration Fee.
NON-MEDICAL RELATED REFUNDS
Non-medical related refunds will only be provided prior to the third regularly scheduled class.
- 7 days or more prior to start of program: Full refund, less $25.00 (HST included) Administration Fee
- 6 days or less prior to start of program: Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
- After first class, before second class: Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
- After second class, before third class: Prorated refund to include the cost of the first and second classes, less $25.00 (HST included) Administration Fee
- After third class: No refund will be provided
REFUNDS DUE TO MEDICAL REASONS
Withdrawals for medical reasons can be processed at any time after a program has started. If we receive a request for a refund accompanied by a doctor’s note indicating that the participant can no longer attend the program due to medical reasons you will receive a refund. This refund will be prorated to include the cost of the classes as of the date the refund request and doctor’s note are received. There is no Administration Fee on refunds due to medical reasons.
REFUNDS ON ONE-DAY WORKSHOPS
Participants receive a full refund, less the $25.00 (HST included) Administration Fee for withdrawals made up to 7 days prior to the start of a one-day workshop. No refunds will be provided for withdrawals made 6 days or less prior to a one-day workshop unless it is due to medical reasons (see above).
Programs are filled on a first-come, first-served basis. Should your chosen program be filled, at your request your name and contact information will be added to a waiting list. Wait listed participants are contacted in sequential order. We must receive participant and payment information at the time of contact in order to be eligible for program placement.
Participants may transfer their registration to another program in the same term (subject to space availability) for a $25.00 (HST included) Administration Fee. Participants may not transfer their registration from one term to another. Participants may not transfer their registration to another participant.
In the event that a class within a program is cancelled (i.e. weather, untimely facility closure, instructor schedule or other) a make-up class will be scheduled. You will be notified via telephone or e-mail of the make-up class. No refunds will be provided to participants who are not able to make the scheduled make-up class.
Non-attendance of a program does not constitute notice of withdrawal. You will not be provided a refund if you miss a class.
SAFE ARRIVAL & DEPARTURE
Please ensure that Arrival & Dismissal Forms portion of the Registration Form is completed to include any and all individuals that may pick up/drop off your child to our programs. Staff ask that parents/guardians walk their children into the program when dropping them off and come into the room to pick their child up. If your child is being picked up by someone else who is not listed on the form, please notify the Centre in writing and email email@example.com with the name of the individual.
Disrespectful or aggressive behaviour toward staff, instructors or fellow participants is not tolerated in any program. Disrespectful or aggressive behaviour may lead to the removal of a participant from a program.
INCOME TAX RECEIPTS
The Registration Form serves as the receipt. If you require additional copies of the receipt from a prior taxation year, please email firstname.lastname@example.org A $25.00 (HST included) Administration Fee applies.