Frequently Asked Questions
Do you have questions? The answers may be here. Otherwise, please call the Centre at 905 713-1818 or email info@auroraculturalcentre.ca during business hours.
Visit us in person or online! Drop in to the Aurora Cultural Centre at Aurora Town Square to view the galleries FREE of charge!
Exhibitions available for viewing 24/7 online.
See more information on Current Exhibitions here
Please find a map to the Aurora Town Square here. There is free parking in the small lot on the north side of the building, as well as on the street. Please make note of any restricted on-street parking hours. Located in the heritage downtown core, the Centre is served by regional GO Transit and local York Region Transit.
For more parking information, visit the Aurora Town Square Parking Information page
The Aurora Cultural Centre is an accessible space located within Aurora Town Square.
For more information on Accessibility at the Aurora Town Square, click here.
Education programs are staffed for group delivery and do not include one-to-one (1:1) support. If in-class attendance by a caregiver or support person is requested, it will be reviewed on a case-by-case basis. Please contact us prior to registration to discuss what may be possible.
The Student Ticket is a new offer from the Aurora Cultural Centre. Students with a Valid Student ID can purchase event tickets at a reduced fee online and at the Box Office.
Please note that the Aurora Cultural Centre reserves the right to ask for proof of ID during the check-in process.
Hearing assist devices are available for all performances in the David De Simone Performance Hall, free of charge. Devices are offered on a first-come, first-served basis and require a piece of ID to borrow. To request one, simply speak with a member of our Event Staff.
Guests are also welcome to bring and use their own assistive listening devices.
We’d love to have you and your event at the Centre!
All Aurora Town Square/Aurora Cultural Centre rental requests are now handled by the Town of Aurora Facility Bookings department. You can find more detailed information, including room sizes and layouts, photos, contact information and the facility renting request form at http://www.aurora.ca/recreation-arts-and-culture/facility-bookings-rentals/aurora-town-square/
You can also email questions directly to Facility Bookings
When going through the ticket buying journey, before checking out, you will be required to either Sign Up for a new account, or if you already have one, log in. There are some scenarios where a password reset may be necessary. Please see below for the steps to take in each situation.
- I Forgot My Password
- After adding the tickets you want to your cart and proceeding to Checkout, you will be prompted to log in to your Red61 (Box Office) account. If you have previously created an account but have forgot your password, you can click the Forgot My Password link just below the login area. Enter the email address you used to sign up. An email will be sent to this address (check your junk/spam if it doesn’t arrive within 5 minutes) and follow the prompts to reset your password. Once complete, you can return to the login screen and log in with your email address and newly created password.
- I Created My Account In Person and Do Not Have a Password
- If you buy your first set of tickets with a Town of Aurora Customer Service Representative agent, you will have set up an account in the system but no password has been assigned. When you get to the login screen, just before checkout, you can follow similar steps to the point above and hit the “Forgot My Password” link under the login area. Although you didn’t forget your password (as there was not one initially created) it does prompt the system to send you a link so that you can set the password you want. From this point forward, you can log in using your email and this password you have created.
For any further issues with passwords, resetting or setting, please contact the Aurora Town Square Customer Service Representatives at 365-500-3313
Aurora Town Square offers a couple different ways for you to purchase a beverage or snack pre-show or during intermission. There is a fully licensed bar outside of the Performance Hall that serves alcoholic and non-alcoholic drinks, as well as the Armoury Cafe* on the plaza level (facing Aurora Public Library), which also provides some light food options.
And yes, you will be able to bring your items into the Performance Hall during the show!
*Cafe Hours are currently Monday-Friday from 8:30am-7pm, Saturday from 8:30am-6pm and Sunday from 8:30am-4pm.
Yes, all programs remain part of the Aurora Cultural Centre. We will continue to create our own Educational classes, workshops, P.A. Days and camps, and engage with our students. As well, we will continue to communicate with you via ACC eblasts to keep you informed.
All Aurora Cultural Centre classes are registered through the Town of Aurora’s e-PLAY system. Register for all ACC classes, workshops and camps here.
For any questions, contact rleisure@aurora.ca or 365-500-3313
Yes! The Town of Aurora currently offers in-person registration at all recreation facilities:
- Aurora Town Square, 50 Victoria St, Aurora [MAIN]
- Information, including hours of operation can be found here: https://www.aurora.ca/en/town-square/contact.aspx
- Aurora Family Leisure Complex (AFLC), 135 Industrial Parkway N, Aurora
- Information, including hours of operation can be found here: https://www.aurora.ca/en/recreation-arts-and-culture/aurora-family-leisure-complex.aspx
- Stronach Aurora Recreation Complex (SARC), 1400 Wellington St, Aurora
- Information, including hours of operation can be found here: https://www.aurora.ca/en/recreation-arts-and-culture/stronach-aurora-recreation-complex.aspx
To register for programs:
- Go to the ePlay website and click on the ePlay logo
- Login using your email and password.
- Click on “Register for Programs” at the bottom, or “Programs” on the top menu
- Enter the course code from the Program Guide, or enter the program name into the search box.
- Click “Add to Cart: to begin registering for the selected program
- Choose the family member that will be participating and click “Next”
- Once finished, click “Proceed to Shopping Cart”
- Review your order then click “Checkout” or “Add to Cart & Continue Shopping”
- If you are happy with your registrations, click on ‘My Cart” at the top of the screen, then “Proceed to Checkout”
- Fill out your method of payment and click “Pay & Finish”
While on the main ePlay website (found here), there are several ways to find the Aurora Cultural Centre programs.
- In the search bar at the top, enter “Cultural Centre”
- Putting your mouse over the “Programs” menu, then selecting “Aurora Cultural Centre Programs” or “Summer Camps – Aurora Cultural Centre”
If already in the Program Search area:
- Choose the Activities filter option under the search bar, and select Aurora Cultural Centre Programs
Supporting Artists have already made their mark in their respective fields and are beginning to gain wider recognition. We are committed to propelling them to even greater heights by placing them alongside award-winning and nationally/internationally-acclaimed artists. Our headliners share a similar passion for championing rising stars.
Up Close & Musical 2024-25 Supporting Artists:
September 27, 2024 – Charlotte McAfee-Brunner | Headliner Barbra Lica
November 1, 2024 – Mehdi Rostami | Headliner Old Man Luedecke
November 16, 2024 – Eliana Cueves | Headliner Amanda Martinez
February 22, 2025 – Sammy Jackson | Headliner Kellylee Evans
March 22, 2025 – Drew Gonsalves | Headliner Danny Michel
June 7, 2025 – Jay Blues | Headliner Angelique Francis
“An adult who accompanies a person with a disability to assist them in fully participating in the entire movie theatre, museum, art gallery, attraction or recreational experience by providing the cardholder with those services that are not provided to them by venue/attraction employees.”
Examples of assistance provided by a support person includes: wayfinding, use of washroom facilities, administering medication, eating, and enabling active participation in activities related to screenings, exhibits, tours, programs, or special events in ways that could not be done without assistance, such as sign language interpretation or visual description.
The Access2 Card program from Easter Seals Canada is available for people with disabilities who require a support person. The card grants 1 free admission for the support person, while the person with the disability (Access2 Cardholder) pays the regular admission fee.
When purchasing a ticket, the Access2 cardholder must present (if possible) a valid Access2 card and may be asked for a piece of person identification prior to purchasing their tickets. You may also call the Box Office at 365-500-3313 or email rleisure@aurora.ca to request the Access2 support ticket. Both cardholder and support person must attend the event together.
Tickets are required for all patrons attending a ticketed event, regardless of age.
Welcome to an Aurora Cultural Centre event!
For parking information, visit the Aurora Town Square Parking Information page
When you arrive at Aurora Town Square, please make your way to the venue, as specified on your ticket, where an Aurora Cultural Centre Volunteer or Staff member will greet you. Please have your tickets (either on your phone or printed out) ready to scan. If you arrive early, please enjoy our free public art galleries located on the first and second floors of the Aurora Cultural Centre!
Concessions are available in the lobby of the Performance Hall (and yes, you can bring your concession purchases into the theatre during the show!) Washrooms are located on all floors.
Doors to each performance space opens approximately 45 minutes prior to curtain time for adult shows, and 30 minutes prior to curtain time for family shows.
Late comers will be seated by ACC Event Volunteers or staff during a suitable break in the performance. Patrons are requested to turn off/silence mobile devices while attending ticketed events. Please, no filming of concert events unless otherwise indicated.
Seating to ticketed events in the Performance Hall will almost always be Reserved Seating, that is, you choose your seats at time of purchase. Some Family shows, and all shows in the Brevik Hall, are General Admission seats, chosen when you arrive to view the performance.
Doors to each performance space opens approximately 45 minutes prior to curtain time for adult shows, and 30 minutes prior to curtain time for family shows.
Tickets are required for all patrons attending a ticketed event, regardless of age.
All tickets are final sale. No refund or exchange is available, unless the performance is cancelled entirely without a replacement performance scheduled. Further inquiries can be directed to rleisure@aurora.ca
New for the 2024/25 season: Tickets for shows presented by the Aurora Cultural Centre can now be purchased online on the Aurora Town Square Box Office system, or over the phone with the Aurora Town Square Customer Service Representatives at 365-500-3313 during regular business hours.
Please visit this link for our current registration policies.
Yes. The Centre works closely with our professional arts instructional staff to design a curriculum that is age-appropriate, whether for a child, a young person or an adult. Please understand that we must adhere to these age ranges. We reserve the right to ask for proof of age for all children’s programs and summer camps.
Registration for arts classes and camps opens each season on a designated day. Keep an eye on our social media, or sign up for our newsletter (at the bottom of our website) to get advance notice of when registration opens up. Once open, registration can take place online, over the phone at 905 713-1818, or in-person at the Centre during regular business hours.
A few more general details:
- The Aurora Cultural Centre reserves the right to photograph and/or video activities and events for promotional purposes.
- All programs, repertoire, artists, times and other information are subject to change without notice.