Frequently Asked Questions (FAQ)2021-10-23T16:37:23-04:00

Frequently Asked Questions

Do you have questions? The answers may be here. Otherwise, please call the Centre at 905 713-1818 or email info@auroraculturalcentre.ca during business hours.

How / when I can visit the Galleries? Are they free?2023-04-13T10:25:18-04:00

Visit us in person or online! Drop in to the Aurora Town Hall during an exhibition, Mon-Sat from 9-4.

Exhibitions available for viewing 24/7 online.

How do I get to the Aurora Cultural Centre? And where do I park once I’m there?2020-07-13T08:08:19-04:00

Please find a map to the Centre here. There is free parking in the small lot on the east side of the building, as well as on the street. Please make note of any restricted on-street parking hours. Located in the heritage downtown core, the Centre is served by regional GO Transit and local York Region Transit.

Is the Aurora Cultural Centre accessible?2020-07-13T08:08:21-04:00

Yes, the Centre is accessible. There is one designated accessible parking space in the east parking lot. The Centre has an automatic door and elevator entry off this east parking lot, at the glass entryway. There are accessible washrooms are located on all floors of the building. Please inform our staff at time at any point during your visit should you have any questions or requirements so that we may ensure you have the best-possible experience.

What is the Access2 Card and do you accept it?2022-05-25T11:26:09-04:00

The Access2 Card program from Easter Seals Canada is available for people with disabilities who require a support person.  The card grants 1 free admission for the support person, while the person with the disability (Access2 Cardholder) pays the regular admission fee.

When purchasing a ticket, the Access2 cardholder must present (if possible) a valid Access2 card and may be asked for a piece of person identification prior to purchasing their tickets.  You may also call the Box Office at (905) 713-1818 or email info@auroraculturalcentre.ca to request the Access2 support ticket.  Both cardholder and support person must attend the movie, event, or attraction together.

Who is a support person?2022-05-25T11:24:50-04:00

“An adult who accompanies a person with a disability to assist them in fully participating in the entire movie theatre, museum, art gallery, attraction or recreational experience by providing the cardholder with those services that are not provided to them by venue/attraction employees.”

Examples of assistance provided by a support person includes: wayfinding, use of washroom facilities, administering medication, eating, and enabling active participation in activities related to screenings, exhibits, tours, programs, or special events in ways that could not be done without assistance, such as sign language interpretation or visual description.

How does registration work?2020-07-13T08:08:20-04:00

Registration for arts classes and camps opens each season on a designated day. Keep an eye on our social media, or sign up for our newsletter to get advance notice of when registration opens up. Once open, registration can take place online (coming late Spring 2019), over the phone at 905 713-1818, or in-person at the Centre during regular business hours.

Do I have to be within the posted age range to take a registered arts class?2022-05-26T11:32:29-04:00

Yes. The Centre works closely with our professional arts instructional staff to design a curriculum that is age-appropriate, whether for a child, a young person or an adult. Please understand that we must adhere to these age ranges. We reserve the right to ask for proof of age for all children’s programs and summer camps.

What are the registration polices?2022-05-26T15:42:59-04:00

Please visit this link for our current registration policies.

How do I purchase tickets?2022-05-26T15:32:07-04:00

Tickets for shows presented by the Aurora Cultural Centre can now be purchased online, or over the phone Box Office at 905 713-1818 during regular business hours.

What do I do if I can’t attend an event where I have previously purchased a ticket?2022-05-26T15:30:03-04:00

All tickets are final sale. No refund or exchange is available, unless the performance is cancelled entirely without a replacement performance scheduled.

Exceptions to this policy apply while the COVID-19 policy is in effect.  Information on that policy can be found here.

How does seating work?2022-05-26T15:28:18-04:00

Seating to ticketed events is by General Admission. Doors to each performance space open approximately 45 minutes prior to curtain time for adult shows, and 30 minutes prior to curtain time for family shows.

What can I expect when I attend a ticketed event?2022-05-26T15:27:02-04:00

Late comers will be seated by event staff during a suitable break in the performance. Patrons are requested to turn off mobile devices while attending ticketed events. Please, no filming of concert events unless otherwise indicated.

I have a young child / young children. Do I need tickets for them?2022-05-26T15:24:03-04:00

Tickets are required for all patrons attending a ticketed event, regardless of age.

A few more general details:

  • The Aurora Cultural Centre reserves the right to photograph and/or video activities and events for promotional purposes.
  • All programs, repertoire, artists, times and other information are subject to change without notice.
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