January 5, 2017

Telephone Service Advisory

The Aurora Cultural Centre is experiencing a temporarily reduced telephone service capability due to comprehensive repairs required on the system. Staff and General Delivery voice mail boxes are not operational at this time.

This repair pertains solely to the phone system. Email is not affected by this service advisory.


How to Reach the Centre

To register for instructional programs, purchase tickets, rental information or for any other inquiries:

1.      Phone

This Reception Desk telephone line is staffed at the following times at the regular number (905 713-1818):

    • Monday – Friday: 8:30 am – 5 pm;
    • Wednesday extended hours until 8 pm;
    • Saturdays: 10 am – 4 pm;
    • And, exceptionally, on the following Sundays from 1 – 4 pm: January 8, 15, 22 & 29.

If you receive a busy signal during these times, please call back. Transfer to Staff and General Delivery voice mail is not available. During the disruption, all calls received by the Reception Desk staff will be relayed by written message to the appropriate staff member.

2.      In-Person

The Centre’s Business Office and Galleries are open for regular Winter Hours. The Reception Desk will be staffed during these times.

Business Office

    • Monday-Friday: 9 am – 4 pm


    • Tuesdays, Thursdays – Saturdays: 10 am – 4 pm
    • Extended Wednesday hours: 10 am – 8 pm
    • Exceptionally, on the following Sundays from 1 – 4 pm: January 8, 15, 22 & 29.

For further information, please visit www.auroraculturalcentre.ca/home/hours-location/

3.      Email

Please consider contacting the Centre by email during this time to info@auroraculturalcentre.ca where your questions will be answered promptly.

A full staff email directory is available at www.auroraculturalcentre.ca/about-us/staff/

Keeping You Informed

We anticipate a return to full phone service within 4 – 6 weeks. Once service is fully restored, we will relay updates through social media, website and an eblast.

Should you have any questions or concerns, please direct them to Jane Taylor, Communications Manager, at janetaylor@auroraculturalcentre.ca


We sincerely apologise for this inconvenience and thank you for your patience.


Aurora Cultural Centre, 22 Church Street, Aurora, ON  L4G 1G4     905 713-1818

www.auroraculturalcentre.ca   info@auroraculturalcentre.ca



January 5, 2017