905-713-1818
info@auroraculturalcentre.ca
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Education Registration Policies

  • Registration Process

  • Payment is required at time of registration to be eligible for program placement.

    We reserve the right to withdraw, cancel, postpone, or combine programs, limit registration, or change instructors.

    Submission of a Registration Form does not guarantee acceptance in the requested program. All NSF cheques will be charged $50.00 (HST included) and must be replaced by cash, credit, debit, or certified cheque for program placement. Post-dated cheques are not accepted.

  • Registration Form

  • Forms must be complete with all required information to ensure that you are placed in the correct program, and that we have complete contact details in case of emergency. The registration form must be signed before the start of the program.

  • Refunds

  • All non-medical related refunds are subject to a $25.00 administration fee (HST included).

    All requests for refunds must be made in writing and emailed to info@auroraculturalcentre.ca attn: Administration.

    Please allow for 2 to 3 weeks for refunds to be processed.

    Non-Medical Related Refunds

    Non-medical related refunds will only be provided prior to the third regularly scheduled class.

    7 days or more prior to start of program Full refund, less $25.00 (HST included) Administration Fee
    6 days or less prior to start of program Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
    After first class, before second class Prorated refund to include the cost of the first class, less $25.00 (HST included) Administration Fee
    After second class, before third class Prorated refund to include the cost of the first and second classes, less $25.00 (HST included) Administration Fee ​
    After third class No refund will be provided.
  • Refunds Due to Medical Reasons

  • All requests for refunds must be made in writing and emailed to info@auroraculturalcentre.ca attn: Administration.

    Withdrawals for medical reasons can be processed at any time after a program has started. If we receive a request for a refund accompanied by a doctor’s note indicating that the participant can no longer attend the program due to medical reasons you will receive a refund. This refund will be prorated to include the cost of the classes as of the date the refund request and doctor’s note are received. There is no Administration Fee on refunds due to medical reasons.

  • Refunds (one-day workshops)

  • All requests for refunds must be made in writing and emailed to info@auroraculturalcentre.ca attn: Administration.

    Participants receive a full refund, less the $25.00 (HST included) Administration Fee for withdrawals made up to seven days prior to the start of a one-day workshop. No refunds will be provided for withdrawals made six days or less prior to a one-day workshop unless it is due to medical reasons.

  • Waitlist

  • Programs are filled on a first-come, first-served basis. Should your chosen program be filled, at your request your name and contact information will be added to a waiting list. Wait listed participants are contacted in sequential order. We must receive participant and payment information at the time of contact in order to be eligible for program placement.

  • Transfers

  • Participants may transfer their registration to another program in the same term (subject to space availability) for a $25.00 (HST included) Administration Fee. Participants may not transfer their registration from one term to another. Participants may not transfer their registration to another participant.

  • Cancellations

  • If a program is cancelled you will be notified via telephone or e-mail. In the event that your chosen program is cancelled, you may transfer to another program in the same term (subject to space availability) or receive a full refund (no Administration Fee).

  • Missed Classes

  • Non-attendance of a program does not constitute notice of withdrawal. You will not be provided a refund if you miss a class.

  • Make-Up Classes

  • In the event that a class within a program is cancelled (i.e. weather, untimely facility closure, instructor schedule or other) a make-up class will be scheduled. You will be notified via telephone or e-mail of the make-up class. No refunds will be provided to participants who are not able to make the scheduled make-up class.

  • Safe Arrival & Departure

  • Please ensure that Arrival & Dismissal Forms are completed to include any and all individuals that may pick up/drop off your child to our programs. Staff ask that parents/guardians walk their children into the program when dropping them off and come into the room to pick their child up. If your child is being picked up by someone else who is not listed on the Arrival & Dismissal Form, please email info@auroraculturalcentre.ca with the name of the individual.

  • Participant Behaviour

  • Disrespectful or aggressive behaviour toward staff, instructors or fellow participants is not tolerated in any program. Disrespectful or aggressive behaviour may lead to the removal of a participant from a program.

  • Income Tax Receipts

  • If you require additional copies of the Registration Form from a prior taxation year, please email info@auroraculturalcentre.ca A $25.00 (HST included) Administration Fee applies.

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Subscribe to the Aurora Cultural Centre Newsletter!


Just enter your email address below and prepare for heads up on all kinds of wonder and excitement happening at the Centre!

At-A-Glance: Our Monthly Newsletter
Gallery Exhibitions
  Great Artist Music Series
Programs & Workshops
  Concerts & Special Events
Volunteering

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